Modmail, minus the ticket channels.

Members DM the bot. Each conversation becomes its own thread in your staff forum, and every reply goes straight back to their DMs.

Add to Discord Read the Documentation

Member's DMs Example

SupportMail

mira

Hey, I got muted in #general and I'm not sure why?

Staff

Hi! That was an automod mute during the event. I've lifted it, sorry about that.

Staff forum Example

# modmail

#13 | abcd123 | @mira

New ticket

mira said:

Hey, I got muted in #general and I'm not sure why?

Jules

Hi! That was an automod mute during the event. I've lifted it, sorry about that.

Delivered to DMs

Starts from

Project: SupportMail
In service: 1,060+ servers
Hosting partner: Why Venocix
Developed by: LukeZ

Not your average ticket bot

Same server, drawn twice. Classic ticket bots open a shared channel for every ticket. SupportMail keeps each side in its own space.

Classic Ticket Bot

One shared channel per ticket. Fifty open tickets, fifty extra channels in your sidebar.

SupportMail

Members stay in their DMs. Staff work in one forum. Your channel list doesn't change.

Parts list

SupportMail comes packed with tools designed to make the work of your server team effortless.

Part	What it does
Forum threads Every ticket is a thread in one forum channel, easy to search, tag and archive.	Every ticket is a thread in one forum channel, easy to search, tag and archive.
Panels Post a panel in any channel: one click, and members are writing the bot.	Post a panel in any channel: one click, and members are writing the bot.
Forms Collect the details you need from members with forms.	Collect the details you need from members with forms.
Anonymous tickets people love this one Keep tickets anonymous when it matters.	Keep tickets anonymous when it matters.
Localization no other modmail bot does this The bot speaks your members' language.	The bot speaks your members' language.
Ticket categories Group tickets into categories to keep them sorted.	Group tickets into categories to keep them sorted.
Tags Save answers you give often as snippets and send them with one command.	Save answers you give often as snippets and send them with one command.
Feedback Ask members how their ticket went.	Ask members how their ticket went.
Support schedule Set when your team is available.	Set when your team is available.
Custom messages Word the greeting and closing messages your way.	Word the greeting and closing messages your way.
Slash commands Reply, close and manage tickets with application commands.	Reply, close and manage tickets with application commands.
Black-/whitelists Decide who can open tickets.	Decide who can open tickets.
Web dashboard Configure everything in the web dashboard	Configure everything in the web dashboard

Plus: reports, if you want them

A separate add-on, independent of modmail. Members report a user or a message; your team reviews it and acts on it directly.

Report Users and Messages
Directly take action
Notify the user (or not)
Report limits
Black-/Whitelists

Detail A · Report a message Example

Want ticket channels after all?

SupportMail keeps tickets in DMs on purpose. If your server works better with a channel per ticket, Ticketon is a modern ticket bot from the same developer.